Rights and Legal Notices

We care about our members. AmeriHealth Caritas Florida members have rights and responsibilities. It is important that our members are treated with care, respect and dignity.

• Your rights and responsibilities (PDF)
• Privacy practices
• Advance directives
• Report fraud, waste, and abuse
• Leaving the plan (disenrollment) — available in the Member Handbook (PDF)
• Complaints, grievances, appeals, and Medicaid fair hearings

If you have any questions, you can call Member Services 24 hours a day, seven days a week at 1-855-355-9800 (TTY 1-855-358-5856).