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Quick Reference Guide

Prestige Health Choice numbers

Provider Services 1-800-617-5727
Claims 1-800-617-5727
Change Healthcare 1-877-363-3666
Authorizations/ UM 1-855-371-8074
Authorizations/ UM fax 1-855-236-9285
DME, Home Health, Home Infusion (Prestige) 1-855-371-3960
Fax: 1-855-398-5610
Online authorizations and status www.availity.com 
Care management fax 1-855-358-5851
Inpatient concurrent review fax 1-855-236-9293
Inpatient discharge coordination fax 1-855-358-5850
Inpatient notification fax (24-hour fax submission) 1-855-236-9286
Online inpatient notifications and status www.availity.com 
Member Services  1-855-355-9800
Member Services TTY/TDD (hearing impaired) 1-855-358-5856
Provider portal helpline 1-800-Availity(282-4548)

 

Other contact information

AHCA consumer complaint hotline 1-888-419-3456
Fraud, waste and abuse reporting 1-866-833-9718
Fraud, waste and abuse online reporting fraudtip@amerihealthcaritas.com
Hanger (Orthotics & Prosthetics) 1-877-754-6542
Healthy Start program 1-800-451-BABY
HearUSA (Audiology and Hearing Aids) 1-800-731-3277
Immunization Registry (SHOTS) 1-877-888-SHOT
It's Great to Wait Pregnancy Prevention program 1-866-232-3309
Argus (Dental) 1-855-371-3962
Premier Eye Care (Vision) 1-855-371-3961
Beacon Health Options (Behavioral Health) 1-855-371-3967
QUEST (Laboratory) So FL 1-866-697-8378
No FL 1-866-697-8378
TMS/Access2Care (Transportation Services) 1-855-371-3968
Vaccines for Children (VFC) 1-800-483-2543
PerformRx℠ (Pharmacy) 1-855-371-3963
WIC and nutritional service 1-800-342-3556